Sam's Club Tire & Battery
- Address：7235 E 96th St, Indianapolis
- Phone：(317) 585-1619
Sam's Club Tire & Battery on the map
Agustin Molini: 10/10/2016 16:56
Paid $400 to get two tires changed, fine, ok. 3 weeks later my tires are changed. They first failed to identify that my tires have lock keys, so I had to reschedule. and you just try to get a hold of these guys on the phone to save yourself the trip, just try. I called on 3 occasions after this to reschedule and all they did was transfer me around and they legitimately hung up on my 5 times. anyways they main thing is, they damaged my Konig Crown rims, heavily. both tires they installed, the rims now have big chips off the paint where they were too careless with their machine. 2nd, if you do choose( contrary to their horrible service) to go here, refuse any service by Kevin. He is utterly disrespectful, inattentive, careless and clueless about what the concept of customer service means. These people broke my lock key, not once, not twice, not three.....but 6 times. Yes they actually broke 6wheel lock keys, of which were paid for ALL by me. 3 weeks later, at last both my tires are changed. So i let Kevin know that I want to keep the old tire for a spare. I assume he's off to bring me my tire, but he simply walks away, without saying anything, and leaves inside. I had to physically go inside their "no entry" zone because that lazy excuse for an employee was too incapable of bringing me my tire. The only upside to any of those horrible experience was Bruce, the service manager. Kevin also chucked my paperwork into my car, disregarding me and refusing to put the paperwork where it belongs, in my (now filthy) hands from lugging the old tire in my trunk. Will never return to this place. Go ahead, try reaching their tire department on the phone!